Service Sector

Clients are more demanding than ever. To grow profitably, professional services firms must align every aspect of their operations to deliver consistent quality and high-value services to their clients.

Application Development Optimized processes for your production

SAP S/4HANA for the Service Industry

We implement SAP S/4 HANA supports the creation of service requests and service orders. The customer service representative first attempts to resolve the call using the large knowledgebase included in each program. If the solution to an issue cannot be resolved via the knowledgebase, the service request can be easily converted into a service order. A technician is Service Management then dispatched for an onsite service call. With SAP HANA, service providers can use the system to maintain prioritized queues of service calls. Prior to the service call, the service responder can use the system directly to order spare parts either from inventory or a supplier.

Service calls can then be dispatched, executed, and closed remotely using the powerful mobility tools provided by each package. Service fees are based on time and materials consumed, service agreements, and warranties. Warranties may be manufacturer’s warranties or internal warranties.

Our SAP Service Sector Solutions
Start your transformation journey within your industry. SAP offers industry solutions driven by intelligent technologies that support best-practice business processes to help you run better.
  • Web Request

    A Web-based CRM Service is supported when Web requests are used. A requester can request a specific service in a Web browser using the Internet. The requester calls the Web request form intended for this, enters their specific data, and then sends the filled-in request back to the CRM system.

  • SAP FI Module

    SAP FI module is very robust and covers almost all financial business process encountered in various industries. The most popularly used module for financials and accounting. Diverse accounting tasks such as maintaining ledgers, balance sheets, and profit and loss statements are managed automatically by SAP ERP solutions and management in enterprises.

  • SAP Human Resource Management

    SAP Human Capital Management (SAP HCM) is an important module in SAP. SAP HR software allows you to automate record-keeping processes. SAP Human Capital Management (HCM) is also called SAP-HR. SAP HCM consists of sub-modules like Personnel Administration (PA), Organizational Management (OM), Time, Payroll that help in employee management.

  • Social Application (SOA)

    When a citizen applies for a type of benefit, he submits web request form. All his information will be captured in Social Application (SOA). SOA is an attention technology and is hot and getting hotter. It is an important and effective approach to realize large system, especial distributed applications.

  • SAP CO Module

    CO stands for Controlling Cost Accounting (CO) module of SAP another important SAP module offered to an organization. It supports coordination, monitoring, and optimization of all the processes in an organization. SAP CO involves recording both the consumption of production factors and the services provided by an organization.

  • SAP Field Service Management

    Provide an effortless, proactive service experience. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things including Real-time analytics and reporting and monitor your customers equipment in real time.

Industry innovation solutions tailored to your needs

At DES out systems allows calculating and creating project budgets and compares them with real costs and improves margins by focusing on most profitable leads Augment your service delivery capabilities with vertical solutions for engagement management and enable digital service delivery and business model innovation with flexible billing solutions. 

Benefits of SAP S/4HANA in Service Sector Industry
  • Run implementation, upgrade, and software enhancement projects more efficiently using the SAP Activate innovation adoption framework. This provides pre-built implementation content, accelerators, tools, and best practices that help project teams deliver consistent and successful results across industries and customer environments.
  • Reduce escalations, minimize profit dilution, and improve customer satisfaction with our project management program. This gives you access to best practices and methodologies from SAP, as well as guidance on support, training, certification, and optimizing customer retention.
  • Help your customers thrive in the next era of digital transformation using our partner hub for the Intelligent Enterprise. Our partner-specific tools and resources help you help your customers achieve game-changing results and invent new business models to drive a next-generation value economy.
  • Access a comprehensive portfolio of scalable, efficient, and automated tools, programs, and methodologies that simplify the process of upgrading to SAP S/4HANA – our intelligent ERP solution.
  • SAP provides “future-proof Cloud ERP solutions that will power the next generation of business.” With its advanced capabilities, SAP can boost your organization’s efficiency and productivity by automating repetitive tasks, making better use of your time, money and resources.
  • SAP ensures that your data is secure, protecting your business from hackers. Moreover, SAP has the expertise to significantly reduce the number of threats your business faces every day, and “is built on one of the most advanced infrastructures in the world.”
  • You should be knowing that Real-time inventory management would allow transparent material flow. You can also reduce the inventory wastage, thus leading to the reduction of total ownership cost. Quality management can also be optimized effectively with further industry 4.0 solutions
  • With SAP, you’re sure to find solutions tailored specifically for your enterprise, no matter how large or small. In fact, 80 percent of SAP’s clients are small to mid-size companies. So regardless of the number of employees you have, or whether your organization is well-established or in the growing phases, “SAP has a comprehensive portfolio of leading cloud-based ERP solutions and tools to fit your needs.” Furthermore, your business can rely on SAP’s 24/7 support teams.
  • Consulting and implementation services for upgrades ensure rapid time to value and minimize disruption and risk for customers, while representing a huge opportunity for partners.

Why choose us ?

In the production and manufacturing business field, where we have abundant references based on our know-how and strengths as a manufacturer, we will provide customers with the latest SAP manufacturing solutions by “Knowledge of manufacturing processes” which we have acquired through many years of experience and SAP Co-Creation.


    An Integrated system works fine to plan and implement the production process. The real-Time solution keeps track of the stage-wise manufacturing process so that it gets completed on time.


    Every individual inventory of the manufacturing sector is noted 24/7 in such a way it gives alerts on its quality and expiry through continuous monitoring so that wastage is avoided.


    Human intervention on operating is totally minimized by using our premium SAP automated solution. It looks after end to end methodology saving time and efforts on decision making.


    Materials and employees can be greatly utilized to increase efficiency. On-time job completion gets accomplished reducing material wastage thereby driving more profit to concern.


    Since the stage-wise production process is determined, it enhances the quality of products produced. From acquiring raw materials to production, quality checks are involved through SAP B1.


    The selling of finished products is modulated with ease. Warehouse maintenance on stock availability to delivering of products to end customers is focused to lead market standards.

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