Application Support

Get the professional support you need to ensure your business applications keep pace with changing market trends, industry dynamics, and customer needs.

Application Support

Managed Application Support Services for Enhanced Efficiency and Results

When you are running a complex business on a system as comprehensive as SAP, there is a significant need for ongoing upkeep of your environment that includes constant maintenance and management. Historically, support needs of a maintenance nature required companies to hire expensive and difficult-to-find resources. 

Our Application Support Services will provide you a custom approach to categorically separate the system improvements changes from the daily maintenance needs. Your business solutions will be separated from application support services by using our specialized application support architecture.

Application Support Services

Personalization is an important aspect of Customer Experience and we ensure applications adapt themselves to any mode the user wants to interact and engage with.

  • Application Maintenance

    Utilize portfolio-based tactics pertaining to technology, information planning, public and services by taking your unique business objectives, methods and applications into consideration

  • Enhancements & Bug Fixes

    Administrators and Implementers can report potential bugs and request enhancements or new features within the Maconomy Essentials environment that may be advantageous to all customers.

  • ABAP & Java Tech Support

    Our SAP ABAP Development Experts continually aim to explore and seek better ways to resolve even the most complex technical issues and anticipate your future needs. That deliver great results in their development pathway.

  • Classical Add-Ons

    As we know, SAP has always provided the flexibility to adjust the standard objects to cater to the business process needs and to achieve the same SAP has provided extension points at different levels and layers.

  • SAP Modules Functional Support

    we offer functional support and maintenance solutions with the recommendations of ITIL ITSM, eliminating functional errors at a critical level, the development of additional system functionalities, and system upgrades.

  • SAP Netweaver System's Support

    Data ERP System accelerate cloud delivery, improve customer service, and solution installation, with deployment in 1.5 hours of the SAP NetWeaver Application Server for ABAP running on the SAP HANA business platform.

The Scope of Business Support

L0

Guiding materials for users:

  • Product and technical information.
  • Manuals, FAQs.
  • Knowledge base with our convenient search. Data ERPSystems proactive L0 services reduce the L1-L3 requests by 60%.
    • Pricing model: Fixed price – you pay for us to prepare user guidance materials for your app, the costs of further updates are reduced.

    L2

    Guiding materials for users:

  • Resolving even the most serious incidents in less then 12 hours.
  • Administering application environment and managing user accounts.
  • Log investigation for issue root cause analysis.
    Pricing model: Price per ticket – we define the L2 ticket cost and you pay at the end of the month for the number of tickets we resolve.

    • L1

    Guiding materials for users:

  • Prioritizing support requests.
  • Solving basic user issues in under 15 min.
  • Escalating unsolved issues to the next support level and providing issue status updates according to an agreed SLA till resolution.
    Pricing model: Fixed price – Price per ticket – we define the L1 ticket cost to be paid at the end of the month for the number of tickets we resolve.

    • L3

    Guiding materials for users:

  • Fixing complex issues via swift changes to the code and database.
  • Root cause issue resolution.
  • Rolling out even the most comprehensive patches in less than 24h.
    • Pricing model: Monthly subscription fee – you pay each month for our continuous L3 support services at a reduced hourly rate.

    WE IMPLEMENT

    Application Support and Maintenance Services

    Deploy skilled professionals to apply their expertise to stabilize your application, optimize provided services and application improvement. Services include expansion and/or modification of application functionality, debugging and creating supplementary features.

    With two decades of Application Support and maintenance experience, we have enlisted qualified specialists who provide predictable results and a high, consistent level of service quality. With an innovative approach towards application management we envisage effective edgy application support and maintenance.

    Why choose us ?

    At Data ERP System we offer three levels of support to the customer and initiate the relations with customer offering Level 1 support scope. Once the client feels comfortable and enjoys the confidence of support, we move to the other levels. Activities of each level are identified.

    application-support-lasta-technologies

    Make Your App Richer With Our ExpertApplication Support Service

    At Data ERP System we provide tailor made custom application development services that are supported by extensive expertise and understanding of emerging technology.

    Value Proposition

    90%

    SLA

    95%

    Flexibility

    98%

    Subject Matter Experts

    99%

    Quality

    99%

    Support

    95%

    Let us improve your business!

    Adopt an advanced approach inclusive of on-call production support, proactive maintenance, bug-fixing, enhancements, user support and training

    Contact Us Today

    Get in Touch with One of the Best Application Support Company

    Don't miss new updates on your email

    Scroll to Top